To view the "Need Help" menu, you must be logged-in and have the correct access and permissions.
Troubleshooting the Need Help Menu:
1. Clear your internet browser's cache and cookies, then restart your browser.
Once cleared, close and re-open your browser to see if the Help Button now works correctly.
2. Ensure there are no browser plug-ins/extensions that could be blocking access to the Help material.
- uBlock Origin
- AdBlock
- DuckDuckGo
- Any similar plug-in to those listed above
3. Disable Cross-Site Tracking
Chrome (Preferred Browser)
- Open Google Chrome.
- Click the vertical ellipsis (three dots) near the top right of the window.
- Within the drop-down, click Settings.
- In the left-hand navigation, click Privacy and Security.
- Under “Privacy and security,” click Cookies and other site data.
- Slide Send a “Do not track” request with your browsing traffic Off.
- Click Confirm.
Mozilla Firefox
- Open Firefox.
- Click the hamburger menu button near the top right of the window.
- Within the drop-down, click Settings.
- In the left-hand navigation, click Privacy & Security.
- Below Enhanced Tracking Protection, click Custom.
- From the Cookies drop-down, select Cross-Site Tracking Cookies to disable them.
- Close the Preferences page to save changes automatically.
Safari (Not a Supported Browser)
- Open Safari.
- Click Safari > Preferences.
- Next to Website Tracking uncheck Prevent Cross-Site Tracking.
- Ensure that third-party cookies are not being blocked within your browser settings.
Chrome (Preferred Browser)
- Open Google Chrome.
- Click the vertical ellipsis (three dots) near the top right of the window.
- Within the drop-down, click Settings.
- In the left-hand navigation, click Privacy and Security.
- Below Privacy and security, click Cookies and other site data.
- Select Allow all cookies.
Mozilla Firefox
- Open Firefox.
- Click the hamburger menu button near the top right of the window.
- Within the drop-down, click Settings.
- In the left-hand navigation, click Privacy & Security.
- Below Enhanced Tracking Protection, ensure that Standard is your selection.
- Close the Preferences page. Any changes made will be automatically saved.
- Safari (Not a supported browser)
- Open Safari.
- At the top of the page, click Safari
- Within the drop-down, click Preferences.
- At the top of the page, click the Privacy tab.
- Unselect Block all cookies.
If your facility uses a security firewall, please ensure that these URLs are white-listed to allow access to view the Help material.
https://playerserver.walkme.com
https://ec-playback.walkme.com